Service technician came outside the scheduled time
I called Best Buy to schedule service for an LG washing machine that I purchased there. Everything is AI driven. I finally got to a service representative and had to pay upfront for just a diagnostic evaluation. Fine. On the day of the scheduled service I got a window of 2 pm to 6 pm. I checked the website and it said the technician would be there at 2:25pm. I got a call around 1:15 pm stating that the technician was at my house. I stated that he wasn’t expected until 2:25 pm and that I was on my way home. I arrived home ten minutes before two and found a card stating they arrived at 1:15, more than an hour ahead of schedule and that they rescheduled for five days later. I immediately called and explained the service was expected around 2:25pm. Getting nowhere I cancelled my appointment and demanded a refund for my payment and told them I would go elsewhere. I would not recommend their geek squad service. You are expected to hang around all day regardless of your scheduled time.