Packaging wholly inadequate to send a glass fitting from China with three failed deliveries.
I ordered an art deco ceiling lamp from Beautifulhalo. When it arrived the seriously unsubstantial packaging could not stand up the shipping from China and the glass shade was shattered in several places. Beautiful halo were quick to replace it and send a second fitting. I asked that in sending it it should have significantly better packaging. The second fitting arrived, equally damaged, in exactly the same, inadequate packaging. Beautifulhalo then sent a third fitting in the same packaging and it too, arrived broken. I’m now trying to get a 100% refund and it has agreed to 100% if I pay to ship the three fittings back to China which, of course, I’m not prepared to do.Absolutely terrible shipping and terrible customer relations. I’ still seeking 100% refund.