4/5! Great service!
The time zone difference causing replies to be delayed is my only issue. The maxfind rep (dawn) replied to my initial email a day later and offered a discount on a battery, which they believed to be the issue. Upon providing them proof that I had in fact just purchased a new battery 2 months ago, they just provided the new battery! Hopefully I don't need customer support again but I know they're there if I do!