First off I wanna say I wanted to like…
First off I wanna say I wanted to like this company so bad they do have a lot of cute looking frames on the website one of the first struggles that I’ve had is their customer service is extremely slow often taking two days to get back to me with a simple question. Secondly, they do not have a try on feature like other online glasses companies do making it extremely hard to pick out a frame. I ordered two frames in which did not fit my face however I sent them back for an exchange, as my options were full amount store, credit or 50% money back I wanted to try some other frames cause there were so many cute ones to pick from. I used the measurements from the glasses that didn’t work out as well as my old pair at home and analyzed every frame that might fit my face and made spreadsheets, etc. used ChatGPT also to pick out the right color in shape. This took me over a week to analyze the next two pairs that I ordered. I was so excited for, but they did not fit at all nor did one of the frames look anything like what was advertised I was obviously pretty upset as I put a lot of work into picking out another frame. They said I could not get a refund or store credit on on these two I am upset and would even take 50% store credit so I could get one good pair of glasses how can you expect somebody to get it right even on the second time without trying these frames on and not offer some kind of exchange it seems unfair to me and all I want is someone to speak with me but they will not respond to any emails. Do not order from this company go to any other company.