As a founding parent of the Batelle sleep school I am so beyond sad to see the direction this company has gone.
As a founding parent of the Batelle sleep school I am so beyond sad to see the direction this company has gone. What once was a one-on-one concierge sleep program is now seemingly an AI crap shot with zero direction and absolutely no real customer support. My son is 3 and I signed him up for the program when he was 11 months old. I contacted Miss Megan and wanted to work directly with her after reading her reviews and her methods online. But in order to work with her I had to sign up with Batelle, so I did. Nonetheless, I was so impressed with the one on one care I got with her. She was fantastic. Her process was tailored to our family's needs and she helped us get the much needed sleep we deserved. However, my son had an ailment and came in bed with me about a year ago (sometime after graduating the program) and I just have not had the bandwidth to do the work to get him back in his own bed again. When I reached out to Batelle for support (left 2 voicemails on their phone number on google and sent 2 emails to their support team) I received ZERO response. I went onto their app (which I never really wanted to use as it was not part of the program when I initially went through it, I was met with candid responses from what seemed like an AI bot. I was asked a novel of questions (WHAT BUSY MOM HAS TIME TO ANSWER VIA CHAT 50 QUESTIONS ABOUT HER CHILD). I requested a call and was told I HAD TO USE THE APP. Then I reached out on IG, not until I commented on one of their recent posts explaining my disappointment did I finally receive a reply from a person. I just finished speaking with their Operations Manager, Gigi, and requested a refund since the initial person who I sought to work with and paid to work with, is no longer with the company and since they clearly cannot hold true to their guarantee of ongoing support until age 6. I was told I could not have a refund even though I have an email from the initial onboarding stating I could have a refund if the program did not work and if I was unhappy at anytime. I am hearing from other parents that the program is no longer Miss Megans method, and its clear that the people running it are not properly trained. They are also claiming on their website to have the biggest team of sleep experts. This seriously sounds like false advertising and should be looked into. I am not interested in more negative experiences with this company. PARENTS BEWARE! Sleep and development are critical times for your child!