Not fit for purpose/ glitch in the ordering process
I placed and order with blinds to go, because i moved into a new place and i used my saving to purchase blinds that i thought i would be able to put up myself, with out asking some one to come and drill holes for me. I chose the inches box at the top. But a glitch on the order at the time has both inches and cm showing simultaneously. But because the inches my was choice I proceeded and ordered believing it was all in inches..(I was able to replicate this a second time and snap shot it to show them what happened.) So I believed my order was in inches with the correct price and I also paid for the insurance..I purchased 2 blinds of the same size and a 3rd at a diffrent size..I thought I was all good and paid..I have a visual impairment and I took my time to do this selecting the inch tab and putting in the correct sizes...I receive 3 blinds in cm not inches..all the same size! Basically not fit for purpose!! Nothing bespoke about the sizing even though it was in cm and not inches! And the insurance was not fit for purpose either! Insurance covers nothing because now they want more money to correct the sizing from cm to inches so don't waste your time paying insurance! I have asked for my money back because I have evidence that the app most certainly did not work as it should of that day! I have a picture on my phone. I also have an email telling me I will get my blinds in inches as there was a systems error. Only to receive more emails asking me to pay more money because no one else has complained of a systems error! I also explained that my location suffers from poor signals which may have contributed to the error. So it's been nearly a month since I orderd blinds and I have still no resolution I have not received my money back or even blinds that i can use. I am also passed from one person to the next. I have basically had enough! I want my money back and these silly tiny sample sized blinds can be returned because I would not have ever orderd and paid £170 for 3 blinds that are basically the size of a A4 piece of paper. Im not saying the product is bad i am saying the app did not work as it should of when i orderd that day and the customer service team have passed me to different people all with different conflicting results. The blinds they have sent are not bespoke or fit for any purpose but to be a sample blind. I am not happy i am deeply dissapointed and I just want my money back please so I can go and purchase blinds that fit my window.