Company and Warranty Service NO GOOD!
Six months ago I purchased a Niu KQi2 Pro. It needed to be sent in for warranty work two time for the same problem (Error code 07-main transformer?). First service (BISENDER) returned scooter worse than it was sent. Second service CINNO said it had repaired the scooter but failed to remove the original shipping label. Because the package now had 2 shipping labels the scooter circled from Texas to Florida 3 times before FedEx intercepted it. Absolutely careless! Now after all that travel the scooter was damaged in transit and sent back to Texas AGAIN. When communicating with NIU and CINNO, NIU seems to always say something like "your email has been submitted to a relevant department" with no response; apparently taking no responsibility for their customers or product. I am starting a job next week and waiting now well over a month without the transportation that would facilitate my commute. Company seems to have failed on the level of manufacturing, customer and warranty service. No BUENO!!!