The website is hard to understand
The website is hard to understand. I have been ordering some meals for my parents who are elderly. Initially it worked great, and I was ordering delivery twice a week so food would be fresh. However, the last two times, my order was somehow changed to be a pickup order. My parents can’t drive so that didn’t work. When I complained and asked for guidance about how to make sure meals would be delivered, I got no response only a form email saying they would cancel the two orders that were supposed to be picked up. In addition, they recently chaged to having doordash deliver and the driver asked for a tip when delivering. My parents are not prepared to deal with that. When I complained, Everytable said there is nothing they can do about that. Very disappointing. Priordeliveries came insulated and were dropped off without needing to tip. Now deliveries are not insulated and drivers ask for tips. It increases the cost of the service and makes itless convenient. Also customer service is very disappointing.