Going through your gauntlet
I was trying to repair a floor scrubber that you sell and found it almost impossible to contact anyone who knew anything about the floor scrubber. After several phone calls, hours on the phone with your company staff (the gauntlet) along with adamantly insisting that I speak to someone who could help me find one simple part to repair the floor scrubber that you carried, I was FINALLY transferred to a knowledgable person. The support person, who was very helpful in identifying the part that I needed, was kind enough to also assist me in getting to the correct staff to get the part ordered. Unfortunately his limited knowledge of the floor scrubber, due to not having the documentation of how the scrubber operated, had to defer to the manufacturer for more information. He was kind enough to send me a parts manual, but that was of no help, again due to Global's lack of website skills of providing parts and support for products they sell. BUT THEN... The part that I ordered was 3 times the going rate of what the part sells for on the open market. (I discovered after ordering) Gouging prices along with very poor and limited support of products you carry is unacceptable.