If I could Rate a zero I would
If I could Rate a zero I would. This has been a horrific experience. I ordered a bracelet for My Husband ❤️’s anniversary gift. And not only did the bracelet Arrive late after paying $16 for shipping. When it arrived, the bracelet was not as described, this company offered the option to place a photo on the front of the bracelet. However, when it arrived, the photo was not visible, I reached out to the company in an effort to have them replace it, and they tried to charge me an additional shipping fee and blamed me indicating that I sent a photo that was too dark, well I am not the professional. Before this bracelet was sent to me they could see that the photo was not visible and if they knew that I needed a front facing lighter photo (this is what I was Told afterward) then this is what they should have asked for prior to making the bracelet! I went back-and-forth with them for a week or more with no resolve. They only offered to refund 20% of the cost of bracelet or I pay shipping fee, which I refuse to do since I had already paid for shipping. They took no accountability and even had the audacity to blame me. I will never do business with this company again nor refer any friends and family. In fact I’m warning you! Purchase anything at your win risk! The communication via email was very matter-of-fact and borderline and I’m completely appalled.