Cancelled my service and didn’t inform me and lied to cover their back
Their services is poor they cancelled my appointment without letting me know. They called the 30th august 2023 offering an oven cleaning service to which I didn’t want, I said I wish to proceed and have my washing machine, dish washer and dryer cleaned. I got a text message message on the 30th Aug 2023 to say they would come on the 31st August 2023 between 10-12. I called today 31st of Aug 2023 to confirm my appointment and was told firstly that someone from extreme home care called on the 30th Aug 2023 and spoke to my tenant or previous home owner who said they never requested this service but I explained to Jade that I never said that I said I don’t wish to have my oven cleaned I wanted their other services and then she said it was the system fault and that they were not even in the area today so don’t know why it was booked in. When I explained I had to pay for childcare to look after my children as they have allergies and can’t be around when the cleaning is done she didn’t even seem to care but to say she just got in. When I told her that their services is appalling and wish to speak To manager she just wanted to get me off of the phone and didn’t even want to be on the phone. I understand that mistake happens but to say that they spoke to a tenant of mine on my phone number to whom said they don’t live at my address is a lie that conversation never took place they cancelled my appointment and lied which isn’t a good customer service. If you make a mistake own up to it but don’t lie.