1 Star
1 Star – Terrible Customer Service and No Accountability I ordered a birthday gift for my friend, but although the order was marked as delivered, it was never actually delivered. Over the next three days, I received completely contradictory responses from customer service. One representative said a re-delivery could be arranged, another said it couldn’t, then another said it could again. After all of that, they finally admitted that although the system showed the order as delivered, it had not actually been delivered. I’ve been trying to resolve this since 22 July at 6:41 AM (UK time), and after almost three days of slow back-and-forth messages, the issue was still unresolved. Every response took hours, making an already frustrating situation even worse. By the time they offered to re-deliver the gift, it was pointless because my friend’s birthday had already passed and I’d already bought an alternative gift. Instead of refunding the card I originally paid with, they only offered IGP Wallet credit, which I did not want. After this experience, I have no intention of using their service again. The whole experience was disorganised, stressful, and incredibly disappointing. If you’re ordering a gift for an important occasion, I would think twice before using this company.