Headphones.com, where customer service is not just talk!
These guys (and gals) are amazing! I have made multiple purchases from them in the past. This time, I purchased a very well priced open box set of Hifiman Susvaras. A few days later I had not received any of the standard shipping information that usually accompanies a purchase. I sent a simple follow up email inquiring about shipping status. They replied almost immediately, apologizing for the communication breakdown and promising to get back to me shortly once they had investigated what happened. Within an hour I got an email explaining that there had been an inventory issue and that they did not have the open box Susvaras to send me. AND, that they were going to overnight me a BRAND NEW set of Susvaras!!??!! If you want to be amazed like I was/still am, take a look at the price difference between an open box and brand new Susvara. Now, I didn’t ask for this, I hadn’t complained or threatened. This is simply how they step up and honor their customers. Not just talk - it’s commitment!