Avoid this airline!
Recently used August 2023. Website: Was unable to check in online. Website useless. All UK customer service numbers unobtainable/incorrect apart from a direct number to Shanghai. Had two flights out and same back. Wi-Fi: Wi-Fi on all flights useless. Need an app called AliPay to access it but not told this on website. Does not work anyway after getting app for return flights and was unable to pay for Wi-Fi on all flights. Firefox browser on last flight stated Wi-Fi VERY insecure and strongly warned not to use as was set up incorrectly and to possibly accsss data from my phone. Meals & drink: Lukewarm coffee. On flight out told all alcohol just in business class only! However one of crew got me one beer but said that was it! On way back tried again and Asked for a beer and was poured from a can into tiny cup giving me about 2 inches! Asked for wine told none available. On a scheduled flight I paid good money for????? Food was disgusting even for airline fare. Breakfast inedible, sausages white, chewy and scrambled egg stunk and tasted plastic. Meal service slow and unorganised, staff brought hot bread buns around AFTER you finished your meal on all flights fgs. Cabin crew: Staff hardly spoke English however when did seemed to pretend they didn't understand when you asked for something. Appear to understand more than they let on, priority appeared to be given to Chinese passengers. Not helpful at all, all crew were abrupt and disinterested. Plane generally clean. On board entertainment sufficient but no new movies at all. Very random. Unable to choose emergency aisle seats online or at check in however three seats were empty at the main emergency exit so moved there to be told I have to pay extra for those seats. Not told this anywhere else and was supposed to buy them at check in, check in staff said I couldn't book the emergency exit seats at check in and then on the plane crew said I couldn't sit there even tho seats were empty as it would've upset the passengers who had paid extra! No one really cared one way or the other, ridiculous, never heard of that before in my life. Flights never left on time on average 30 to 45 minutes late on all flights. Legroom sufficient in economy class. No above individual air ventilation in aircraft cabin, very stuffy and too hot. Officially the worst airline I have flown on and I've flown a quite a few. Makes even Ryan Air look good.