Terrible Costumer Service and Delivery
The carrier lost my product and they don't take responsibility. Last answer I had: Dear Tatiane, I am sorry that this issue may not be solved as quickly as you expect. The logistics provider may need several weeks to solve this problem and we will keep this ticket open until we make the final decision. My answer to them: I would like to clarify that I am your client and did not select the logistics provider for my order. According to European law, you are responsible for the product I purchased from you. As such, I expect a prompt resolution regarding the lost parcel. As Sibionics is my contracted supplier, it is your responsibility to ensure delivery. If the logistics provider has lost my parcel, I request that you either send me a replacement product or issue a full refund. Please escalate this matter to your Distribution Director and the commercial team to expedite a resolution. Thank you for your attention to this urgent issue. Best regards, Giving a update: Today, 04/10/2024 - 45 days after the purchasing and Nothing!! Neither product or refund!!