Awful Customer Service - Cannot Get Refund
The customer service is awful. I purchased a dress that ended up being too small and immediately contacted them and requested a refund as directed by their website. I received a response back asking for photos of the size tag which I sent back within minutes. It's now been over a week and I cannot get ANYONE to respond to me. I have sent 6 emails asking where I should mail my package back for a refund and nobody will respond. I cannot find a phone number and overall their customer service is terrible. DO NOT ORDER FROM THIS COMPANY! UPDATE: While I appreciate your reply 10 months after my initial complaint, I have already used the email address you provided in your response to attempt to contact you - at least five times - back in September, October and November with no response from you. I truly feel like this company is a scam with no regard for customers and customer service. If you truly care, send my money back. You have my order number and all my billing details. I expect I will hear nothing from you.