The company is intentionally delaying money for refunds, citing the airline's slow operations.
We bought 2 identical tickets with a friend. But at different agencies. The flight times were changed, so we requested refunds. My friend has already been refunded by another agent and the money has already been credited to his account. But Traveloka is still holding on to my money citing the slow work of the airline. Booking ID 1181795959 UPD: 8 days after leaving a negative review here - refunded my account, so I will correct the rating to 3*. I hope that they will make the refund process more transparent and faster.