Iredescentsy
Hi there, I purchased a dress from the iridescentsy website. I ordered roughly just over a month before to allow time to arrive. After the order was shipped the tracking was showing in transit although when delivered was not my address. Thinking it was the delivery carrier, I raised an enquiry with the company I had bought the dress from, after trying to prove to them I hadn’t received the order, they had replied back to advise they had put the wrong customer details on my package and delivered to wrong address. Now I had no time to order again before the event. No dress for the event. I contacted iredescentsy, although due to me wanting a refund they took their time, I still had to accept the refund less the shipping fee, even though they made the mistake. I understand mistakes can happen, although you need to be accountable for your actions and fix the problem. I questioned this with the company and they said that if I wanted the shipping fee, they would have to claim through the delivery carrier. That isn’t my problem. That’s between the delivery carrier and the company not the customer! Why am I having to wait for a claim to be processed. The company should refund the customer and they chase it up with the delivery carrier. I was told 2 separate times they would raise a claim and then to be told they can’t refund the shipping fee. A Very poor customer service experience! I will never recommend this company. I would be wary of this company and make sure you read the reviews before purchasing!