Disappointing Experience with OHI
Disappointing Experience with OHI: Poor Communication and Errors Galore! My journey with OHI started off great with Lisa, a responsive and efficient professional. However, things took a turn for the worse when Lisa disappeared and the entire onboarding process went downhill. Communication became a major issue, with email response times becoming unbearably long. Reporting errors was a nightmare, as there was no option to speak directly on the phone. Instead, we had to schedule a meeting via email, causing unnecessary delays. The consequences of these mistakes were significant, negatively affecting our business. We had countless dissatisfied customers due to picking errors and even instances where orders were cancelled without warning. As a result, customers received their packages a week later, despite expecting a next-day delivery. Leaving OHI has been a monumental task, especially when it comes to retrieving our inventory. What's worse, we haven't been reimbursed for mispicks or lost packages, despite suffering thousands of dollars in losses. Based on my experience, I strongly advise against using OHI. The lack of value placed on customer support by the CEO is evident, which leads me to believe that OHI is still in the early stages of figuring things out. Instead, I recommend using ShipBob, where I now regret leaving.