The entire order was wrong - updated
The entire order was wrong. I ordered a very specific pattern and they sent a blank black back. It is one day before mother's Day and two days before my wife's birthday. I'm in trouble. Update 5/27: It took 3 phone calls and 5 emails to get a response. The product arrived today 16 days late. It's correct now... But holy cow. To be fair, I should mention that they let me keep the incorrect bag as a way of apologizing. I just wanted what I paid for when it was promised.