APPALLING - FAULTY ITEM SENT AND RETURN SEEMINGLY IMPOSSIBLE
APPALLING SERVICE! WARNING - DO NOT ORDER FROM THIS COMPANY. I ordered two water carafes, and unfortunately one was faulty ( the glass was blown too thick and the lid does not fit on). I sent photos and detailed this to RD on 12 April - it is now 8 May and they are yet to resolve it. All I asked for was a return label, and to exchange it for one that was not faulty. This has not happened. I sent photos with my original email, I have since been asked for more photos (not necessary) - which have been sent, and only now has it been 'escalate'd to their claims department for a detailed review. I am not sure why it would need a detailed review, its simply a return for a faulty item. It has been almost a month I have had this faulty item boxed up in my home - I have not been able to send it as apparently until my 'claim' it is faulty is checked by the claims department, they will not send a postage label for its return. Just appalling customer service. I have emailed them on so many occasions chasing this, which they don't bother to reply to, or take days to respond. I think they are hoping I give up hope of returning it and just accept the faulty item. PLEASE SAVE YOUR TIME AND DONT ORDER FROM THEM.