I lost my camera, they paid out.
I lost my waterproof insta 360 camera from the end of a 3m selfie stick while playing in the surf in the Galapagos Islands. It just dropped off the stick into very unclear water. I searched for an hour and couldn't find it. The insurance covered the cost of the better model that is currently available and directed me to a great price for that camera. Very pleased, I would highly recommend this company for actually paying out a reasonable price for my loss. I have been insured annually with this company for several years and never made a claim before. After this I will continue my annual cover happily. You hope to never use travel insurance, but now I'm pleased I had this cover through Staysure.