I wish I had read the reviews before purchasing
I wish I had read the reviews before purchasing from this site! My niece fell in love with a doll we saw on the website and asked me to purchase it for her 8th birthday. The doll arrived in a completely different outfit then advertised, I was so disappointed as the outfit was the main reason my niece chose this doll so I reached out to the customer service to confirm if I had been sent the wrong doll! I was told I had received the correct order and the following paragraph: ‘Please note that the clothing shown in the first picture on our product page is for demonstration purposes only, and the clothing we ship is selected at random. Different outfits may also affect the appearance of the doll. If you are interested, we recommend purchasing additional clothing for your doll to dress it up and create a unique look.’ I asked where on the website it states this as I had not seen it but received no response to this question! I then had to shop around to find a similar outfit so as not to disappoint my niece who had been waiting for this doll for months. One positive with this company is that the customer service team do reply quickly and offered me a 10% refund as a gesture of good will.