Baggood.com Artillery Sidewinder X2 failure after 8 hours
Looks like I may have made two mistakes: 1. I bought from banggood.com and 2. I bought an Artillery Sidewinder X2 3D printer. The printer arrived in the UK from Germany, but was advertised on banggood.com as being sent from the UK. The printer was assembled with care and worked fine for 8 hours, then all of a sudden the Z-Axis gantry stopped working, emitting a grinding sound and wouldn't respond to the touchscreen correctly. I contacted banggood.com who told me to contact Artillery, which I did. Artillery responded with what looked like a copied and pasted response to the exact problem I have, telling me to swap stepper motors. Firstly, I want to emphasize, this is a BRAND NEW machine, with only 8 hours of use. Secondly, by attempting any repairs myself, I would invalidate the warranty sticker on the underside of the machine. I know 3D printers require a lot of tinkering, but to fail after just 8 hours is unacceptable. The machine should be replaced, but having now read these other reviews, I can see that is unlikely to happen without consumer rights legal intervention, which I am looking into now, pre-empting the likely struggle ahead.