Ridiculous Refund Policy
Ridiculous Refund Policy. They give you 4 hours to ask for a refund as no refunds are allowed after a "match" is made. It is considered a "match" when they send you a random person who you have not vetted and typically doesn't work out. Support team has ignored my emails after the first couple-- been 6 weeks, still fighting for my refund. I told them I'd write bad reviews, so it is: Stay away from Acadium scam if you want the chance to see your money again if a match doesn't work out. You have been warned. I'd put zero stars if I could. UPDATE: JULY 16, 2024: After one final attempt to receive a refund, Acadium suggested (as if routinely) to take up the dispute with my credit card company. After ignoring me for so long, it is my belief they only responded because of my poor review of them. I'm tripling down on my message: do not give your money to this company. They provide no value service, they don't care about their customer concerns, and their refund policy is rigged so that they never have to issue a refund. Take your business elsewhere and let my experience be a warning to you.