Need to work on due diligence for overages
You completely overlooked the letter of medical necessity (that I was directed to get by a representative that INCLUDED billing item numbers) for my overages and without contacting me sent a CHANGE to my RX to my provider. This led to major delays in my order and my having to buy supplies out of pocket as it took you 3 weeks to get it sorted and only AFTER I called to ask you to look for the letter. There was ZERO communication with me unless I called. This was my first order with you. It WAS all sorted out and everyone but the person who ignored the letter I provided was helpful and understanding but almost a month to get an order straight is a bit much. When I finally got the order there was one item ordered for qty 5 and you sent 2. Everything else was ok. I feel like it will work well from here on out but very frustrating first experience.