Mold & Terrible Customer Support
Edited to address the false response they’ve left below. True: Their CX Director and CoS/Wife to the CEO did send me a message. False: They did NOT send a replacement, nor did they apply a discount. We have reached no resolution. Why? Because they made both of those things conditional upon me agreeing to take down my negative reviews. Further, they already deleted my review from their website. This is precisely why Trust Pilot exists. Additionally, they still have not addressed why the “congealed fat” does not break down when cooked, and the CX Director claimed they weren’t recently bought out by MARS, which is strange given how public the announcement was of their having received the funds. I’m pretty taken aback by how far south this has all continued to spiral. /// The experience is night and day from when we first ordered at the beginning of the year. Fresh, affordable, nutrient dense food and attentive customer support for any issues with delay or packaging. Now? The complete opposite, a total 180 on product and support. I receive boxes full of “congealed fat” that doesn’t break down even when heated. Customer “support” the better part of a week to respond to emails, they never answer or respond to calls and their only suggestion is for me to send ALL of the product back and only then will they send me replacements. It’s been a nightmare that I hope you can avoid.