Scroll to see my previous review
This review makes me sad to write. Scroll down to see my previous, premature glowing review. Year 1 returns were great! Communication was great. Community was active. I did notice some scrubbing of any comments that weren’t favorable but they usually privately addressed concerns via DM. Now? They barely talk with us (an occasional announcement) after silencing the entire community for months when poop hit the fan. They QUIETLY changed the risk and reward expectations AFTER signing up and didn’t bother telling anyone. Originally, Aggressive profile was 5%+ per month average return with a MAX HARD STOP at 35% DD. Now, aggressive REWARD says 3-5% (mine is 1.5%) and risk is 45%. So less reward and more risk while they continued to charge more and more and more. To make things worse, the MYFXbook link for their Octane account that they used to sell to us no longer is active. They apparently don’t even use the bot to run their account anymore. Doesn’t sound good that they don’t use their own product anymore. Since Octane they created 2 other more expensive bots- US02 and XGB. They don’t even market Octane anymore and won’t change everyone over for free if XGB is the superior bot. Look up those on myfxbook. Not performing well for $10k-20k price tag. I 100% truly once believed in the EFX team in the beginning. My previous review was honest and heartfelt at the time but honestly…WAY TOO EARLY to do it. Most bots perform well in first 6 months. But they DM all new customers asking for reviews and we are excited and do it. You can assume that all 5 star reviews are new customers, family and friends and all 1-2 star reviews are after the bots true average performance has kicked in after a year. This is NOT a scam company. I don’t think they set out to lie to people and rip them off. I think money got the best of them (we got a survey asking if we wanted to hear about other investment types/opportunities) and making millions off sales and monthly licensing fees ($97-297/mo) drove the “next big thing” instead of keeping one bot to continuously optimize to current market conditions. As a trader, one of the founders would have told you strategies have to be re-evaluated time to time. Octane does not appear to be optimized or monitored. Just yesterday GOLD was traded which everyone knows is highly volatile. 2 years and gold was never traded before. No warning. No explanation. I had a 4.38 LOT size trade on accounts we were told were micro trades (that trade lost) Many people are stuck over 35% dd (as high as almost 50) and I am personally stuck around 31% (for 9 months now) They will tell you it isn’t a realized loss, which is technically true but what good is balance gain if equity continues to drop and you can’t withdrawal without making those losses realized. They silenced unhappy clients for months, they have ceased the regular communication and EDUCATION they were once known for (and promised would resume back in September) The ONLY PLACE they respond is here at trust pilot because they are trying to save face and reputation. They don’t actually engage with private community much anymore. They constantly upped the price and charge high monthly fees when performance is very poor. My friend that I referred is hoping to escape at break even after 2 years. Many are taking their losses and pulling their funds. We used to have access to the results of all accounts so we could see how everyone was doing. They stopped that when big losses happened and people left. Transparency is gone. Trust is gone. Original sales and marketing materials have been scrubbed. I made a GREAT profit the first year. Second year I gave 75% of that back in losses/DD. Now I’m just HOPING the bot can recover from 30% dd without transferring that into a realized loss so I can take my money and take a break. We have no way of knowing if they are doing anything to make this better. Probably best to STAY AWAY from all EFX bot products. The creators/owners took their money and ran. Disheartening because I thought the owners were better than that. But…check US02 and XGB accounts on myfxbook to see for yourself. OCTANE poor performance. Us02 poor performance. XGB average with new accounts. I fully expect a cookie cutter response here like to every other honest review. Just know, they don’t bother addressing issues in private PAID community. Only where public might see and it hurt their rep.