Zero Customer Support
Update: Mecrob Representative emailed that they hadn't responded sooner because they were shut down for National Holiday. Okay... but auto-response & banner on website would've been acceptable if that were the case for their lack of response. Yet history repeats itself & I'm now 4 days into a new email to Mecrob asking them to tell me which of the two seemingly identical, sealed boxes they sent are which of the two different items I purchased. The printing on the boxes is entirely in Chinese, and there's no invoice for me to match up the model/upc with the items on their website. I emailed Mecrob Support pictures of the boxes, & started yet another unanswered chat, to ask which box is which item. The two gifts are for different people, so I cannot even mail them to their recipients at this point, unless I unseal & open the boxes. 4 days post email ... and crickets.... I've sent three emails to Mecrob Support in the last 5 days, and initiated an unanswered 'chat' on their website to ask about my order. Zero response from anyone at Mecrob. Terrible customer experience...!