DEFECT CUSHIONS
I purchased a F&P Simplus cushion for $49, it was defective. They sent another one , it was defective. I offered to send it back, they won't take them. I understand why they don't take them back. They tried telling me I order the wrong size, I ordered the same size I've been using for years. I sent a very clear picture of the two they sent me and the one I have and using. I showed them where the defect was in the pictures. They sent me a blurry picture back stating that the spot I was showing them was supposed to be there. My original cushion does not have this chip on it, it makes no noise nor does it leak. They offered me a 30% coupon thinking that would make it right, at the same time they were offering a 30% coupon to everyone. They then stated my frame was worn out, causing the noise and leak. I kept telling them if that was the case my original one would be doing the same thing. They treat the public as we are all stupid and don't know what we are doing. I am very disappointed that a medical supply company would take someone's health in there hands and try to manipulate it to there advantage to keep from making a legitimate defect right. But what do I know? Because I'm part of the stupid public. I highly recommend the rest of the stupid public not to purchase from this site/company. They are smarter than the rest of us