Zen lamp revival
I have bought 2 fantastic zen type pendant lights at Simig. Delivery was in time though the first shipment got apparently lost in transit to Germany. Simig resent those lights without any hesitation by air delivery in order to keep the delivery timeline. However, one lamp was quite a bit damaged by the carrier. The paper box was apparently undamaged, but appeared to be top loaded with heavy stuff so that the wireframe construction of the light got warped. Simigs support was really professional and beyond my expectations. They provided prompt support and never shirked responsibility. We solved the issue by trying to repair the wireframe. So I received clever tips how to repair that and Simig also resent some black tape to get the light into the truly original state. This worked perfectly fine and the light was pretty awesome again. The only flaw of Simig is that the business model includes sending quite fragile goods to end consumer, which always challenges carriers. I did order similar things in the past (extraction hood from Italy) and did not expect that to work properly. So I do recommend always some patience. Anyway, the Simig support service can really compensate for upcoming issues, but there is still the fact that all these incidents are actually not promised when customers push the buy button.