I placed an online order specifically…
I placed an online order specifically because Best Buy advertised same-day, one-hour pickup. Hours later — nothing. I went to the store in person and was told they had the phone but it wasn't ready. What exactly is the point of ordering online? I'm traveling. I don't have the luxury of sitting around waiting for a system that doesn't work. I had to cancel the order entirely because your "guaranteed" pickup window was meaningless. Here's the kicker: I could have walked into the store, bought the phone off the shelf, and been done in 10 minutes. Instead I wasted hours waiting on a promise Best Buy had no intention of keeping. Don't advertise one-hour pickup if you can't deliver it. This is false advertising dressed up as convenience. I won't be back.