Delivery service is costing them their reputation
I've been a long time ET customer. I've used them in the past with fantastic service. However.... the delivery company they have chosen to use is stuck in 1999 and by the looks of it, from this review site and others, it is costing them a lot of business... mine is now included. The most recent order of mine was placed on 9/27/23. (order # 2834804). I checked tracking everyday. The website states that tracking will be updated once it's in the hands of the "final destination" carrier, which is understandable with my state's strict laws. However, that did not happen. The Electronic Tobacconist website NEVER updated tracking info. Additionally, they stated I would receive a tracking number via email and that also never happened. With that being said, I was not notified of when my package would arrive or that it was out for delivery and missed the delivery attempt at 8:30am on 10/10/23. Now, as it stands, I am still trying to request a re-delivery attempt with zero ability to do so. On top of that... there is NO ONE to speak with at either ET or the "Deliver-it" company that is my "final carrier". I finally received a response from ET's customer service rep "Sarah" at 1:11am on 10/11/23, who stated my packaged would be redelivered today 10/11/23. I checked both ET's website and "Deliver-it's" website to see if they've updated their tracking and confirm a re-delivery...and nope, no "out for delivery" no " second attempt confirmed"... nothing but an unsuccessful delivery attempt noted. So, where does that leave me? Well... I'm at home currently, unable to leave, in case my re-delivery attempt was successful and they attempt to deliver it today. I've put in a request for a response, only to get a "we'll get back to you within 48 hrs" email... So, by ET's and "Deliver-it's" logic... I have to sit in my house, not go to work, not got to the store, or anywhere where my front door is not visible to me, incase it is redelivered today or wait for a response in 48 hours? well.... okay.... it is what it is, but I can also choose not to order and spend money with ET until they can find a more reliable delivery solution. There are other online e-juice websites to choose from and that's where I'll be placing my next order. Reply to Louis: Hi, thank you for your reply. I’ve noticed most of your reply’s are blaming the “PACT” act. However, there are better delivery services out there than the ones you are using that are not ups, fed-ex or usps and that will still deliver e-juices. I highly suggest, instead of spending time blaming the PACT act, you and your team research and vet a new delivery service. Your company chose to use this specific delivery company and now it’s costing you…Or maybe pointing the finger is just easier for you guys. Cheers!!