Can't withdraw
I completed identity verification on April 21, 2026, and was told my documents were under review. As of today, my account still shows as under review, and I am unable to redeem my balance. Support has confirmed multiple times that my documents were received and that no further action is required from me. However, I continue to receive the same generic responses with no clear timeline or resolution. What’s concerning is that other users appear to be completing verification and receiving withdrawals within normal timeframes, while my case has remained unresolved well beyond the stated review period. At this point, I am simply asking for a clear explanation and a timeline for when my account will be fully verified so I can access my funds.