United States
product works well and support is better than expected. One complaint is that it is not possible to customize the output as much as I'd like (such as the ability to edit buttons and other features of dvd/bluray menus)
the product works well, I do wish documentation was a bit more robust, however my experience with tech support has been overall very good - it sometimes takes a few times back and forth, but they do respond and will stick with you till it's taken care of. I'd like a little more flexibility in customizing layout, etc. but overall very happy.