Order an item on 9th December
Original**Ordered an item on 9th December, said it would arrive in approx. 2 - 3 days. Item was a present and the last day I could hand the gift over was today (19th December) and still no item. Spoke with DJI on Monday 16th December explaining the situation and they said someone would call me within 24 hours, didn't get a call. Recieved an email this morning (19th December) saying the item would arrive sometime before 24th December. Just out of curiosity, I check the website on Monday 16th December and it still said I could order the item and receive it before 19th December - obviously not. Had no gift to hand to my friend today and still no contact from DJI. The customer chat on the website says its not AI but it seems like it as it cant seem to grasp what I am asking and gives very generic responses. Had great service in the past and bought multiple items but this will unfortunately be my last Update 1**Not sure how to respond to DJIs response but my order number is 0448310871160. I have been told on 3 separate occasions that someone would call me in 24 hours but they haven’t. Update 2** - I am on my 4th promised call back - this one marked as "urgent" Final update - order received after nearly 2 weeks. Received a £30 gift note but I didn’t want that. I just wanted a simple phone call which I was promised 4 times but never received.