The worst customer service for returns!
I bought two dresses and wanted to return one because I just didn’t like the way it looked. I emailed them to initiate a return and they emailed me back asking for pictures of the dress and reasons why I wanted to return it. I read all these reviews after I received the dresses but regret not doing it before. I insisted on a refund and finally they offered me the dumbest thing. I’d have to pay the shipping cost and they would refund me 30% of the dress and give me a code for 20% off my next purchase! Unfortunately, they’ll continue making money because a lot of people don’t read reviews before buying. But this is exactly why I’ll stick to good online shops such as Lulu’s, that are always reliable. Thankfully, their stuff is low quality and cheap so didn’t lose a lot of money.