Communication on the website needs work, Need more people online to help with live troubleshooting
Their communication needs a little work. Live troubleshooting would be a dream, but they don't usually have agents on their live chat. Once a support ticket is submitted (because the AI bot couldn't help), they are usually very responsive via email to request that you submit on their website chat. They are generally eager to send replacement parts at no cost if the printer experiences manufacturing faults and some user error.