I agree with the below reviews
I agree with the below reviews. And likewise, I have never posted a negative review before, so this is exceptional. I ordered an oak coffee table in July. The courier attempted delivery 10 weeks later at 10:30pm one evening with no notification. I had to contact Litfad myself over a week later when I heard nothing about a redelivery. Now, nearly another month later, I've just been told that they can reship a new item from China at a 5% discount. I've declined that 4 times on email and requested a full refund (for nearly £800) and am getting nowhere. *Update - 30th October - despite the above troubles with the order, I am pleased to be able to write that I have now received a full refund from Litfad. It took some time, but once my enquiry was escalated to the VIP customer service team it was resolved pretty painlessly. I would consider giving Litfad a second chance on this basis.