Do Not Use
Do Not Use, if I could give them no stars, I would. We were charged for twice yearly services without them coming out to our premises. We said we wouldn't pay the invoices without the completed service reports and they just sent debt collection agencies to recover the money for work never completed. Emailing them is no use as they don't reply, when I telephoned, there was noise that sounded like a day nursery in the background. When I tried to cancel and close our account they were evasive and when I finally got through to someone, I was told that I would have to speak to our 'sales manager' to close the account. This is a person I didn't even know existed and have never met. They renewed the contract at the start of this year without even getting in touch with us, no one from my company had signed any paperwork, and on looking around in the market place we found we were being very overcharged. I have still had no confirmation that account has been closed and despite best efforts there has been no contact from them. The company we have in now was appalled at the state of our lift and couldn't see how it could have passed the inspections Otis had signed off on (when they eventually turned up) I would not use them again and I would not recommend them to anyone. Very annoyed