Wrong customer service, wrong embroidery, wrong communication
I’ve ordered one of their embroidered sweatshirts for my partners birthday as I though the saying “I wear my heart on my sleeve” was cute. Weeks passed with no update on my order. After paying $85+ CAD, I was pretty disappointed. When I’ve received the order I was sad to discover that their own “signature” embroidery, instead of saying “I wear my heart on my sleeve” says “I wear my hairy on my sleeve”. My disappointment got even greater when after emailing the customer service and not receiving any answer, I have, after several tentatives, been replied with a 10% reimbursement offer! After paying $85+ I am sorry but this kind of customer service is not customer service!