Customer Service is world best!
I have had a bunch of dealings with DJI, mostly around self inflicted issues. I destroyed my Mavic 3 after running into a fence, and when I tried to find cheap replacement parts they weren't cheap at all. I contacted DJI, sent my drone to them and within 24 hours and an expectation of haviong to buy a whole new one, I received a quote of around $300. A further 24 hours later, they had sent me a new drone for the cost of the service. I could not believe how awesome the service was. Parts and labour were a 10th of what I was going to pay for third party parts alone, and I was back flying 3 days after my crash. Yesterday I ordered a new Mini 4 Pro for one of my kids. It shipped from Melbourne to Sydney, and I received it less than 24 hours later. Theres a few bad customer service reviews here, but DJI have literally been the BEST company I worked.