Wish I had read reviews first
At a minimum - uncaring At worst - negligent I dropped off my extremely active, healthy black lab for a first time visit at pet paradise and here is what happened: First, he is tact, I get it... it takes extra work and other dogs don't always accept him but many do. You would have to put in effort to find out. They did not. In fact, I witnessed several times in the camera a team member coming to check water bowl or close his door to outside. and completely ignore him. Zero pats on the head. He was clearly stressed out on the cameras. This was my first visit and no one explained that report cards were extra... of course I will pay $10 to see my dog. When I inquired they said they would do it the next day. My suspicion is that they did the bare minimum for 48 hours and then worked him out hard in a small space for the report card. What I still don't know ( because no one ever bother to call me back to answer or to check on him) was there a moment of pain during the workout? The result was he was paralyzed in his back legs. I get a call from the hapless on site vet who tells me we see this a lot in big dogs and he is doing much better. He was not. I was not allowed to pick him up that night but did get him the next morning. A quick google search showed that all paralysis in dogs should be treated as an emergency. They did not. We went to an emergency vet who then sent us to UF Gainesville. The result was an FCE which requires Physical Therapy but no surgery to recover. I write this in part thinking that perhaps the folks at Pet Paradise might read it to know what happened. Certainly they weren't curious because no one ever called to answer my question or to see how he was doing. He is getting better every day. I pray that he will return to a walking around doggie if not the amazing athlete that he was.