pay in full to make an appointment
before you can see where appointments are available, or even view the different labs within your region, you have to pay for the complete set of tests up front. You'll think you are preparing to check out, but you'll see a screen saying "your account has been charged". Call immediately to a customer service person who is ready for this call and immediately says "OK, I understand, but there is a 20% restocking fee". I swear it's true, she said "restocking fee". Not even pretending to be legitimate.