Dead on Arrival, Unprofessional Customer Service
Ordered two D. Hydei fruit fly vials. They arrived completely dead with fly counts well below the advertised 50-100 per vial. I contacted them immediately with photos at 12:04PM the same day. Their first response was a copy-pasted cricket care template — they didn’t even read my email. When I pointed this out, they told me the same concept applies to fruit flies and that my bank dispute mention was “wildly unnecessary.” I gave them the 2+ hours they asked for. Still completely dead. No refund offered, no apology for the wrong template, just defensiveness. Avoid for live feeders. Poor quality control and worse customer service.