No protection against a lying seller
October 1, 2026 I placed an order in Lazada Thailand (Lazada.co.th), order number 1129745146594953. October 6, 2026 I got an information by e-mail that my order was cancelled by seller because it got lost in shipment. Okay, shit happens. October 10, 2026 I placed the order again, order number 1131073938694953. October 13, 2026 I got the same email again, the order was cancelled by seller because it got lost. I do not believe in such coincidence. October 14, 2026 I did chat with the Lazada TH Customer support. They told me that they can do nothing, only use my feedback to make the future better. Of course I screenshotted the communication. Lazada TH do not try to protect a customer against a lying seller. They only care for their reputation.