I used the button through Vimeo to…
I used the button through Vimeo to place an order for Spanish captions or subtitles since it was advertised I could do this directly through the site but be taken to a third party to order (Rev.com). I placed the order for three videos through Rev.com, which totaled almost $200. I then realized in the ordering process, I had not been asked what language I wanted the captions in. I reached out to support at Rev.com to see if that was something I missed. I was told that only English captions were available at this time. When I asked to have my order canceled, I was told I missed the refund window. When I asked to have my order switched to Spanish subtitles, I was told management would have to make that decision. I pointed out the policy Rev has on their site about English captions being free with all global subtitle orders but I was still told it was up to management. I reached out to Vimeo as well to let them know the button on their site was misleading. I sent in the screenshots showing where it advertised the ability to order subtitles but then that option never appears once you order through Vimeo. They said to ask for a refund and work it out with Rev. I waited a week and then asked Rev again if I could order the Spanish subtitles and pay the difference (I would pay almost $400 more to them for the subtitles) since the English captions come for free. At this time, I have still not received a response or a refund and it has been two weeks since my order. I am reviewing their services in this way because I have yet to receive what I wanted to order and they do not seem interested in helping me correct my mistake, even though it would result in me paying them (Rev) more money. I do not recommend Rev to anyone. And I am disappointed that Vimeo has decided to partner with them.