Missing files on our website with Vodien after migration
After Vodien initiated a migration on the 11th of October, 2023, our website is down. It took multiple emails, live chat, and 7 days to bring the website alive, but some files are missing. I have emailed CS many times and called, but I have to repeat the problems every time. Until today 14th of November 2023 the missing files have not been restored. We run a publication, so it is a huge deal if the authors cannot see their publication with us. The CS are friendly, but they cannot solve our problem. Could Vodien please be more serious in resolving this issue?