My experience with DJI PORTUGAL…
My experience with DJI PORTUGAL costumer service is horrible. My drone was damaged after an emergency landing caused by the app. The batteries were full, and after about 20 seconds of being in the air, a warning appears saying that it will land. The problem is that he didn't let it control and the drone ended up crashing. After several attempts, they just say they don't accept the warranty because the arm is broken. But the arm broke due to an error in the application itself. How do they not take responsibility for the damage? I've been at this for 2 months...They asked to send the recording, and they didn't respond to that.