Lord knows my hands are tied..
I write this review in hopes that it reach the eyes and ears of someone in authority that can make changes. I've brought my concerns to my account Rep. Erica Mcclintock.I wrote a review and mentioned our conversation about being charged back several times for allegedly duplicate invoice payments. I remained anonymous in name. sense then I've received several more repeated charge backs, some are correct the duplicated charges is incorrect, I'm not understanding .yes I've summitted schedules over. I submit 3 loads and they pay two of three and don't notify me why. I resubmits it again the same way I've done for year. I was told to call to inquire why the load wasn't payed before resubmitting. It almost seem like every resubmitted load is being charged back to me.I just payed off 4 charge backs @100%,two was cash checks understandable ,but the other two was suppose to be @25% charge back .when I inquired I was told she would summitted a request to fix. I don't have funds for fuel and I told them that. At least once a week I'm on the mobile chat app. inquiring about timely funding,I'm not saying these things to down tbs,I just Want someone to look into these, not just go look @ the report .I submit my schedules via email 99% of the time .I requested that each charge back schedule documents I summitted be sent to me along with the date received/remittance/amount and last four of account sent to. These records should match mine. it's been over 8 mouths on some of these alleged duplicate charge backs./The only reason I summitted this post is because I'm I feel no one is listening to me and the info I'm requesting is being ignored. If I upset anyone @tbs I apologize. I only want to straighten this out and bring to the attention of someone in authority that can fix the issues enclosed. I don't want to be retaliated against for speaking my truth.I need the enclosed requested documents to rest my case. Lord knows my hands are tied..